Course Description

This course equips workers, particularly in healthcare and community services, with essential skills and knowledge to respectfully interact with people from diverse social and cultural groups. It focuses on developing cultural competence, crucial for effective communication and safe, non-judgmental care in various settings. It also provides students with an opportunity to reflect on their own social and cultural perspectives and biases. Completing this unit helps workers recognise, understand, and respond appropriately to cultural differences in attitudes, beliefs, and behaviours, promoting inclusive and culturally competent practices in their professional interactions. Certificates issued by Allens Training Pty Ltd RTO 90909.

Provider Of Training And Assessment

Training and Assessment delivered on behalf of Allens Training Pty Ltd (RTO 90909)

Units Being Delivered

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd - RTO 90909.

• CHCDIV001 - Work with diverse people

To view full unit details please visit www.training.gov.au  

Course Delivery

This course is delivered fully online.

Entry Requirements

An individual undertaking this course will need to demonstrate the following to be eligible for entry:

1. As a registered training organisation (RTO), delivering nationally recognised training, we must verify a student's identity before undertaking the assessment. To meet this requirement, you will be required to show your photo identification to the camera and state your full name, as listed on your identification document.

2. Students are required to complete a self evaluation against the following core skills as part of the enrolment process. This will allow your trainer to understand any additional support that may be required during the course delivery and assessment.

• Learning: Can reflect on my own experiences and adjust how I interact with people from different backgrounds
• Reading: Can read and understand workplace policies and instructions about respectful behaviour, inclusion, or diversity.
• Writing: Can write short, clear notes or reports that describe interactions using respectful and inclusive language.
• Oral communication: Can use respectful verbal and non-verbal communication and check understanding when speaking with people from different backgrounds.
• Numeracy: Can use dates, times and basic numbers to plan or record activities involving people from diverse backgrounds.

• Digital Literacy: Able to use a mobile phone or basic device to read messages, follow online instructions, complete online forms or access learning resources
  
  

3. Students must have access to a device with camera and audio recording capabilities, such as a smartphone, tablet, or computer with a webcam. This device will be necessary for creating short videos as part of the assessment, in which students verbally explain the required assessment outcomes.

* This course includes material about domestic violence which some users may find distressing. If you feel uncomfortable at any time, you are welcome to pause the course and return to it when you feel ready. Support links are provided within the content.

Course Duration

The online learning and assessment is expected to take approximately 6 hours to complete. These timeframes are estimates. Individuals with prior experience in similar training may complete the course in less time, while those new to the subject may need more time to complete all the learning content and assessment questions.

This course is delivered fully online and will be self-paced. Students are expected to complete this course within six (6) months after enrolment.

Learner Rights Responsibilities And Support

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.

Assessment Activities

Performance tasks & scenarios

• Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component

Documentation:

• Complete an Incident Report form

Theory assessment:

• A written assessment that may consist of case studies, short answer and/or multiple-choice questions

Please note:  You will be required to make four (4) videos of yourself, verbally explaining the required assessment outcome. If you do not wish to complete video assessment questions, please consider an alternative mode of delivery (E.g. Online with face-to-face assessment).